About Us

Mission

DCS will provide the best value to the State in every service we offer and to every customer we serve.

The Division of Central Services (DCS) consists of the Address Confidentiality Program, Colorado State Archives, and Integrated Document Solutions (IDS)/Colorado State Print Shop. The Central Services Division Director is Tom Montross.

DCS resides under the Department of Personnel & Administration and exists to maximize efficiencies for the State and individual agencies by consolidating internal common business services to take advantage of economies of scale. The Division’s primary focus is to provide those internal support services to agencies with the quality, turnaround, and cost that will facilitate the agency’s successful deployment of services to the State’s citizens.   

DCS provides support and services in the areas of graphic design, print services (digital and press), imaging services (scanning and microfilm), data entry, office printers/copiers, mail processing and delivery, secure warehousing, and fulfillment. The Division of Central Services also oversees the administration of the Address Confidentiality Program for victims of domestic abuse, sexual assault, or stalking and the Colorado State Archives who plans, manages, operates, and implements the State’s archival and records management program to protect, preserve, and maintain historically significant documents.

The Division’s long-term goals are to create the highest possible value for its customers, to develop and sustain a thriving team of employees, and to be recognized as an industry leader in each of its service units. The Division is able to provide competitively priced and high-valued services through professional management, skilled and dedicated employees, and consolidated service efficiencies. Because of its sizable customer base, the Division is able to coordinate and control common support services while providing lower costs through economies of scale and volume. 

History

The Division of Central Services (DCS) has been evolving ever since 1976 when State Statute created our existence. Back then, DCS services revolved around printing, mailing and graphics, state vehicle operation, state facilities, and state travel. Like then, to this day, DCS exists to provide centralized business support services at competitive pricing to all state agencies, but with some changes.

In 2011, the Address Confidentiality Program joined DCS, in 2012, the State Travel Management unit moved to another division within DPA, and then in 2016, the Division was restructured.

As of today, the Division of Central Services consists of the Address Confidentiality Program (ACP), Integrated Document Solutions (IDS), and Colorado State Archives.

Our Values

Central Services offers employees, customers, and citizens our commitment to:

• Conduct our operation with integrity
• Provide a participative teamwork environment based on mutual respect, recognition and opportunities for individual development
• Build sustainable partnerships with our customers
• Provide excellent service (accurate, on time, high quality, responsive, helpful, and easy to do business with)
• Demonstrate concern for cost in every action and decision
• Proactive and innovative approaches to the future

Our Promise to Our Customers

Central Services exists to provide customers with the product or service that they need, at a price they can afford, and at a level of quality for which they can be proud. Through our consolidated, volume-based approach, Central Services helps participating state agencies to:

• Combine State Volumes — to improve purchasing leverage, reduce unit prices, and streamline the ordering, delivery, and payment processes
• Eliminate Redundancy — by creating one contract and solicitation process, providing one shop which minimizes facility costs, improving labor efficiency, reducing and sharing management and administration costs, and reducing the need to invest in duplicative equipment and infrastructure
• Improve Professionalism and Quality — with dedicated functional expertise, improved information and systems, and consistent processes and methods that translate to increased technical expertise and higher quality service
• Reduce Unit Costs — by maximizing equipment utilization across multiple agency volumes, diluting fixed and overhead costs, and extending large volume pricing to small agencies