Program enrollment includes understanding and agreeing to certain program provisions. The provisions listed below are also listed on the program application and should be discussed during program enrollment. Participants can find additional information and best practices in the Participant Handbook.
Participants receive a Change Form in their Welcome Packet for updating and changing their ACP records. Participants should contact the ACP for replacement forms as needed.
Address and Phone Number Changes
Participants must provide the ACP with a new address or telephone number within seven days of the change. §24-30-2106(2), C.R.S. Filing a change of address with the United States Postal Service does not satisfy this requirement and will result in undelivered mail.
Participants must provide the ACP with the Change Form and a copy of the court order reflecting the change within thirty days of the change. §24-30-2106(1), C.R.S.
It is the ACP participant's responsibility to notify government agencies about their ACP participation. §24-30-2108(1), C.R.S. Participants must present their ACP authorization card when requesting use of the substitute address, and agencies are authorized to make a copy of the authorization card. §24-30-2108(2), C.R.S. Participants may also need to present other ACP-provided documentation. Participants should refer to the Participant Handbook for additional information and guidance for interacting with specific agencies.
ACP participants are responsible for ensuring that their mail is sent to their assigned substitute address. The Participant Handbook provides suggestions for managing this transition. According to §24-30-2108(2), C.R.S., a participant's substitute address is their legal address for home, work, and school. The substitute address should be used whenever possible. Participants should refer to the Participant Handbook or contact the ACP if in doubt about providing an actual address to any person or agency.
- Proper Address Formatting
Participants should have their mail addressed to their full substitute address, including the apartment number, as shown below. Incompletely or incorrectly addressed mail may be subject to delay or returned to the sender.
1001 E 62nd Ave Apt ____
Denver, CO 80216
Note: The ACP can only forward mail addressed to program participants. Mail addressed to a non-participant, a business name, or "in care of" a participant will not be forwarded. §24-30-2104(1)(b), C.R.S.
Participants who wish to continue their enrollment after the initial four year term must submit renewal paperwork prior to their expiration date. The appropriate form and instructions will be sent to the participant by mail four to six weeks before their expiration date. §24-30-2105(5), C.R.S.
The ACP is a participants' legal agent for the purpose of accepting legal mail and subpoenas (or any other personally-served document) as long as the service is in the participant's legal name. When the ACP accepts service on behalf of a participant, the participant is legally responsible for complying with the requirements contained in the legal document(s). ACP staff will notify participants about the service and forward the served document(s) by mail. §24-30-2104(3)(a), C.R.S.
Due to COVID-19, the ACP is operating with limited in-person staff. Service of process will be accepted from 9 AM to 3 PM, Monday through Friday.
Pursuant to §24-30-2107(1), C.R.S., the ACP must cancel a participant's program certification for the following reasons:
- Failure to notify the ACP of a change in address or telephone number within 7 days
- Failure to notify the ACP of a name change within 30 days
- Submitting false information to the ACP
- Mail sent by the ACP is considered undeliverable by USPS and returned
- Residing outside the State of Colorado for more than 60 days
- Failure to renew enrollment prior to the expiration date
- They are a co-applicant who no longer resides with a primary applicant
- They are a co-applicant or new adult (a child who has turned 18) who has not consented to ACP participation
The ACP will send a "Notice of Cancellation" and an "Appeal of Case Closure" form to the address on file with the ACP. Participants will have 30 days from the cancellation date to appeal the cancellation.
- Voluntarily Withdrawing from the ACP
Participants wishing to voluntarily withdraw from the program must submit a Request to Withdraw form. More information is available in the Participant Handbook.
- Discontinuing Use of the Substitute Address
Once program enrollment ends, it is the participant's responsibility to provide all necessary parties or agencies with their new address, and remove the substitute address from their records. Mail addressed to closed participants is returned to the sender. §24-30-2107(3), C.R.S.
Participants should expect a delay of one or two business days. Incorrectly addressed mail may be delayed further, or returned to the sender. The ACP cannot forward packages, mail addressed to a business, trust, or similar entity, periodicals, or marketing mail. These items will be returned to the sender. Participants should refer to the Participant Handbook for more information on these policies.